Ordering - The Basics

How does Whole Foods Market catering website work?

The Whole Foods Market catering service provides customers with a range of delicious products for you to create the ideal meal for your big festive occasion. Simply choose your preferred delivery or collection option, proceed to the menu to add items to your basket, review your order and then pay at the checkout.

You can order from the following stores: Kensington, Piccadilly, Stoke Newington, Camden and Clapham Junction

 Click here to start your order today 

What kind of products can I order from Whole Foods Market catering website?

The Whole Foods Market catering service provides customers with a range of delicious products for you to create the ideal meal for your big festive occasion. Whether for Thanksgiving or Christmas, our menus include platters, mains, desserts, cheese and wine, all of which provide customers with the quality standards they expect from us.

What times can I order?

You can order Thanksgiving meals until 13:00 on 27 November 2024. Christmas orders until 13:00 on 20 December 2024. Click here to review order and adjustment deadlines for Thanksgiving and Christmas.

You can order 24 hours a day, but our catering team are only available 9-5pm. You will receive confirmation of your collection or delivery details within 24 hours of placing your order.

Is there a minimum spend?

No, there is no minimum spend however there is a £10.99 fee for delivery.

What payment method do you take?

Our order process has moved online requiring online payments using credit or debit cards only. If you wish to pay with cash, please visit one of our Stores and purchase your items in store. We do not accept Whole Foods Market gift cards for catering orders currently.

Do I need ID to buy age-restricted products?

Yes, but only when you collect your order or at point of delivery. If you have bought age-restricted items we will ask your proof of your age if you look under 25 years of age.

Where is your allergen information?

Every product on our menu includes ingredients listed with the key allergens highlighted in bold. Click on individual products within the menu to view these.

How can I find out what ingredients or nutritional information are in the food I’ve ordered?

Every product on our menu includes ingredients listed. Click on individual products within the menu to view these.

How can I find reheating / cooking instructions for my meal?

Click here to see all reheating and cooking instructions for our menu items.

I am used to using weights in lbs, how do I convert from kgs to lbs?

We totally understand! We recommend using an online weight convertor to help you out. Here's one to try (note - this will take you to another website).

I can't see what I want on your menu, what do I do?

We are unable to provide any custom choices on our site currently. Our online store includes a range of premium Festive meal products for you to pre-order. The menu is adjusted dependent on product availability. Our full range can be found in-store for immediate collection or delivery within 4 miles of our store. You can also shop with us on Deliveroo if you live near one of our stores.

How is the food packaged?

Most items (apart from wine) in your order are refrigerated, so they will be cold when delivered or picked up. Keep refrigerated until time of use (cold food should be held at 40°F/4.4°C or colder). Be sure to allow time for reheating each dish before your meal. Many of our dishes can be reheated right in the packaging while others require a separate pot or pan. See cooking and reheating instructions here for details.

My turkey / poultry has got some quills/feathers still on it. What do I do?

Because we believe it matters how animals are raised, all our poultry is naturally reared and this means sometimes there are the occasional feather or quill. You can simple remove these with scissors.

Collection and Deliveries

Do you deliver?

Yes we do. Simply select that option after you’ve chosen your items.  We have a set number of delivery slots to choose from. The delivery window slot is 3 hours.

There is a one-off charge of £10.99. We only deliver within 4 miles of your selected store. Click here to see our stores location and postcodes. 

You can order from our 5 stores: Kensington, Piccadilly, Stoke Newington, Camden and Clapham Junction

Can I collect?

Yes, you can. Simply select that option at the start of your order online. We have a set number of hourly collection slots by day to choose from.

You can order from the following stores: Kensington, Piccadilly, Stoke Newington, Camden and Clapham Junction.

Changing orders, cancelling orders and refunds

What if I want to cancel my order?

Notify our ecommerce catering team by emailing uk.catering@wholefoods.com quoting your order number. You will receive a response within 24 hours. Review the below table for cancellation deadlines. We are unable to make any cancellations after these defined deadlines.

What if I want to change my order (add or remove products?)

Notify our ecommerce catering team by emailing uk.catering@wholefoods.com quoting your order number. You will receive a response within 24 hours. Review the below table for adjustment deadlines. We are unable to make any amendments after these defined deadlines.

To add items: Place a new order for additional items via www.wholefoodscatering.co.uk and the contact uk.catering@wholefoods.com quoting BOTH order numbers if you wish to collect or have items delivered at the same time.

How do I check the status of my refund?

Refunds can take between 5-10 days to appear in your bank account. If you have not received your refund within 10 days please e-mail uk.catering@wholefoods.com where a team member will be able to assist.

Problems with orders placed

Something is/was wrong with my order, what do I do?

If something is wrong with your order after collection or delivery occurs, please contact us with your order number and description of the issue via email at uk.catering@wholefoods.com

What if I have a complaint about the items I order once received?

If something is wrong with your order after collection or delivery occurs, please contact us with your order number and description of the issue via email at uk.catering@wholefoods.com

What if I have a complaint about the delivery / delivery driver?

We use a third-party delivery courier for our deliveries any issues about the delivery itself should contact Addison Lee on 0207 387 8888 to raise your concern. 

What if I am not fully satisfied with my food, what do I do?

If you are not fully satisfied after eating one of our products, please contact us via email at uk.catering@wholefoods.com

Other questions

I do not recognise/cannot find the charge for my festive order

Your Whole Foods Market order will show up on your bank statement under the Whole Foods Market store name you placed your order with online.

Where can I find your Store locations?

Pop over to our website here to find your nearest Store.

What are your terms and conditions for your ordering service?

You can find our terms here for this service.

What type of personal data do you collect and retain from me as part of the ordering service?

We collect the information needed to fulfill and, where applicable, deliver your order, including:

• First and last name

• Delivery address

• Email address

• Telephone number

• Information about items ordered

More information about our privacy practices is available in our Privacy Notice.

Payment card information, billing address, and relevant transaction information is collected by our third-party payment processor, Stripe. Information about Stripe’s privacy practices is available in the Stripe Privacy Policy.

Still have some questions?

Contact our team via uk.catering@wholefoods.com with any other questions. Our team will email you back within 24 hours.